Post by account_disabled on Jan 2, 2024 0:24:27 GMT -4
Customer service telephone lines may not have excessive costs. This is the phrase with which the Ministry of Consumer Affairs summarizes the new regulation approved yesterday and under which customer service numbers for basic services must be free. The rest of the companies will always advertise a landline or mobile number for the relationship with their clients, the ministry explained. With this new regulation, Consumption puts an end to the special pricing of numbers such as 902 , so that they no longer constitute an abuse of customer service for companies that offer basic services. The numbers now become free in this type of company, while the rest must provide a landline or mobile number. "The Ministry of Consumer Affairs puts an end to widespread abuses and extra costs on the telephone bills of working families for making use of a basic right," said Alberto Garzón in a tweet published on his account on the social network.
The companies that provide basic services and that must now offer a telephone at no cost to customer service are water, gas, electricity, financial services, insurance, postal, transport, health, sanitation Phone Number List and waste companies . Following the announcement by the Ministry of Consumer Affairs, the new measures were addressed in an RTVE debate that highlighted the unaware role of Spaniards as consumers . However, and fortunately, more and more consumer organizations are fighting for their rights, not only with respect to the numbers regulated by Consumer Affairs, but also with regard to data privacy or transparency in the products and services they offer. acquires. Today not everything is politics or Covid on Spanish #television . At last ? It deals with the issue of #consumer abuse by certain companies and how little governments do or did in favor of citizens. Nowon llanoche24h @24htve.
This happens if you “overdo or abuse” the attention to your client/consumer, dear company, #brand . New prohibitions arrive if you do not know how to self-regulate. They say it clearly and directly in one of the many late night TV gatherings on our national television stations. #LaNoche24h on @24htve — Javier Piedrahita (@jpiedrahita) December 22, 2020 FACUA responds The Ministry of Consumer Affairs has approved the regulatory change that will end customer service lines 902 and 901 following the demands raised by FACUA-Consumers in Action since the beginning of Garzón's term. «FACUA shows its satisfaction with the measure and will be vigilant to report non-compliance. "Consumers who are forced to call 902 and 901 will be able to claim from companies the payment of the amounts they have to pay to their telecommunications companies," the organization says in a statement issued today.
The companies that provide basic services and that must now offer a telephone at no cost to customer service are water, gas, electricity, financial services, insurance, postal, transport, health, sanitation Phone Number List and waste companies . Following the announcement by the Ministry of Consumer Affairs, the new measures were addressed in an RTVE debate that highlighted the unaware role of Spaniards as consumers . However, and fortunately, more and more consumer organizations are fighting for their rights, not only with respect to the numbers regulated by Consumer Affairs, but also with regard to data privacy or transparency in the products and services they offer. acquires. Today not everything is politics or Covid on Spanish #television . At last ? It deals with the issue of #consumer abuse by certain companies and how little governments do or did in favor of citizens. Nowon llanoche24h @24htve.
This happens if you “overdo or abuse” the attention to your client/consumer, dear company, #brand . New prohibitions arrive if you do not know how to self-regulate. They say it clearly and directly in one of the many late night TV gatherings on our national television stations. #LaNoche24h on @24htve — Javier Piedrahita (@jpiedrahita) December 22, 2020 FACUA responds The Ministry of Consumer Affairs has approved the regulatory change that will end customer service lines 902 and 901 following the demands raised by FACUA-Consumers in Action since the beginning of Garzón's term. «FACUA shows its satisfaction with the measure and will be vigilant to report non-compliance. "Consumers who are forced to call 902 and 901 will be able to claim from companies the payment of the amounts they have to pay to their telecommunications companies," the organization says in a statement issued today.